Exchange & Return Policy

Exchange & Return Policy | Glow Gloss

At Glow Gloss, we always strive to ensure your complete satisfaction and deliver your beauty and makeup products in the best possible condition. To provide you with an excellent service experience, we have outlined below the terms and conditions related to exchanges and returns:

1. Exchange & Return Period
Customers can request an exchange or return within 7 days only from the date of receiving the order.

2. Exchange & Return Conditions

To complete an exchange or return, the following conditions must be met:

    • The product must be in its original condition exactly as it was received.
    • The product must not have been opened, used, or have any damage to its external packaging, in order to maintain health and safety standards.
    • The original purchase invoice or order number must be provided.

3. Cases Where the Store Covers Shipping Costs:

Glow Gloss covers all shipping and return costs in the following cases:

  • If the product arrives damaged or has an obvious manufacturing defect.
  • If a different product from the one ordered was mistakenly sent by the store.

4. Cases Where the Customer Covers Shipping Costs:

  • If the customer wishes to exchange or return the product due to a change of mind or simply no longer wanting the product, the customer is responsible for the return shipping cost and the shipping cost of the replacement product, if applicable.
  • The original shipping fees and any electronic payment or cash-on-delivery fees, if applicable, will be deducted from the refunded amount.

5. Cases Where Exchanges & Returns Are Not Accepted:

  • If more than 7 days have passed since the order was received.
  • If the products have been opened or used, as beauty and makeup products cannot be returned for hygiene reasons once opened.
  • If the product has been damaged due to misuse or improper storage by the customer.

6. Refund Process:

  • Once the returned product is received, inspected, and confirmed to meet the required conditions, the refund will be processed to the customer’s account.
  • The refund process takes 7 to 14 business days, depending on the policy of the bank that issued the card.
  • For payments made through available installment services, amounts will be settled according to the policies and procedures of the respective service providers.

7. How to Submit a Request:

If you wish to exchange or return a product, please follow these steps:

  • Contact us directly through the store’s official support channels.
  • Provide us with your order number and attach a clear photo of the product.
  • Our team will review your request and provide you with a return shipping label or the necessary instructions to complete the process.

Glow Gloss… We are happy to serve you and wish you a unique and exceptional shopping experience.